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ShoreTel

ShoreTel Weaknesses

O.k. itís time to set our story straight on our feelings on ShoreTel.

We have been in business since 1987. Our business goes back to the dayís way before VoIP. We were one of the lucky groups that toured the Celsius Labs here in Dallas when they first started in the 1990ís. It was a small lab developing phones to work over the internet. Wow that was cool. The phones didnít have all the cool features like a voice mail button yet or speed dialing but it was cool to dial another phone thousands of miles away by simply dialing their four-digit extension. Celsius was later purchase by Cisco and being sold today (at least when this is written). ShoreTel wasnít around back in the day. We donít know when they popped up. We were contacted sometime around 2002 to sell their products. We looked at them (like we do every manufacturer) and quickly figured out their plan. The plan was good for us (The Dealer or Reseller) but not a good plan for our customers. Hereís why.

After the first year of owning the system, the customer is nearly forced to purchase ongoing support (Or, right-to-use-fees). Simply put, itís expensive and downright wrong in our business practice. The Dealer receives a nice portion of the fees. Multiply that number by the number of end users and itís a nice living for the dealers and mostly ShoreTel. This business practice is similar to how the Mafia works. Pay me or elseÖ

Read the following list of weaknesses and let us know your thoughts.

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