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How to Manage Your Music Message on Hold
iProphet VoIP Phone Systems Dallas is Easy to Manage and load your music on hold
By brad Pit / In-House
May 1, 2013
Managing your Music and Messages on hold is easy with the iProphet VoIP PBX. If you have used your smartphone or iPod, you already know how to do this. Just be certain that you use the 16 bit Signed Linear PCM format. It's easy to convert any of your music files using free software from Goldwave.com.
Unlike Digital Phone systems that require an exterior or add on music player that has a limited number of messages,VoIP system have built in MP3 servers. The MP3 server allows for unlimited messages (music) with unlimited playlist. The advantage of this is each department can have their own messages as well as different playlist for call queuing.
On hold messages should contain meaningful information to your clients. For instance, if a caller were hold in a queue for Support, they should be hearing information on perhaps where to locate User Manuals from your company website, whereas, callers in Queue for Sales should hear feature and benefit information on products that they may be purchasing.